Table of Contents
Get Ready to Verify Your Identity #
Preparing your documents for KYC (Know Your Customer) verification on ZendWallet is important for a smooth and efficient process. Follow these detailed steps to ensure your documents are ready for submission:
Gather Required Documents:
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- Government ID: Ensure you have a clear and valid government-issued ID such as a passport, driver’s license, NiN {National Identification Number } or national ID card. The ID must be current and show your full name, date of birth, and photo.
- Tip: Use a high-resolution scanner or camera to capture clear images of your ID.
- Bank Statement: Obtain a recent bank statement that shows your full name, address, and recent transactions. The statement should be dated within the last three months.
- Tip: Most online banking platforms allow you to download statements in PDF format.
- Utility Bill: Provide a recent utility bill (electricity, water, or gas) that displays your name and address. The bill should be dated within the last three months.
- Tip: Ensure the bill is legible and that your address is visible.
Prepare Digital Copies: #
- Scan or Photograph Documents: Use a scanner or a high-quality camera to create digital copies of your documents. Make sure they are clear and all text is readable.
- Tip: Avoid using flash photography to prevent glare on the document.
- File Format and Size: Save your documents in a commonly accepted format (PDF, JPG, PNG) and ensure the file sizes comply with ZendWallet’s upload limits.
- Tip: Check ZendWallet’s website for specific file size requirements.
Troubleshooting Document Preparation Issues: #
- Blurry Images: Re-scan or retake the photos to ensure clarity. Use a steady hand or a document scanner.
- Incorrect File Format: Convert your documents to the required format using online tools if needed.
- Large File Sizes: Compress files using online tools while maintaining readability.
Overview: #
Preparing your documents for KYC verification involves gathering a valid government ID, recent bank statement, and utility bill, and ensuring they are digitized correctly. Following these steps will help streamline your verification process.
