How to Fix Common KYC Issues on ZendWallet

Resolving KYC Issues Quickly and Effectively #

Encountering issues during KYC verification can be frustrating, but most problems are easily fixable. Here’s how to address common KYC issues on ZendWallet:

Document Upload Problems: #

1. 1. Ensure Clear Images: Verify that your document images are clear and legible. Use a scanner or high-quality camera.

• Tip: Avoid glare and ensure all text is visible.

1. 1. Correct File Formats: Confirm that your documents are in a supported format (PDF, JPG, PNG) and meet file size requirements.

• Tip: Use file conversion tools if necessary.
  

Phone Number Verification Issues: #

1. Check SMS Reception: Ensure your phone number is entered correctly and check if you received the verification code.
   • Tip: Request a new code if needed.
2. Update Phone Number: Verify your phone number for accuracy and update it if necessary.

BVN and Document Errors: #

1. Verify BVN Accuracy: Ensure your BVN matches your bank records. Double-check for any typos or inaccuracies.
   • Tip: Contact your bank if you’re unsure.
2. Correct Document Details: Ensure your documents are recent and clearly show your name and address. Re-upload if necessary.

Verification Delays: #

1. Check for Requests: Look for any emails from ZendWallet requesting additional information.
   • Tip: Regularly check your email for updates.
2. Contact Support: If delays persist or issues remain unresolved, contact ZendWallet support for assistance.

Overview: #

Fixing common KYC issues involves ensuring your documents are clear and in the correct format, verifying phone numbers and BVN accuracy, and addressing any verification delays. For persistent problems, ZendWallet support is available to help resolve them.